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Wanted to tell you how fabulous Dan was for us last week. The VFDs at Winston Campus were all whip-jacked in the program and we could not even put in Hand mode. They were causing the chiller to trip off and shutdown.
I called Dreisilker and talked to Dan about the issues we were having. He sensed a problem and immediately headed out the door to Winston Campus. He figured out the problem ,reprogrammed the drives and stayed with us to verify the automation system was totally controlling the VFDs. He saved us!!
I was very impressed with his knowledge of the drives and his willingness to assure we were operational and everything was working as designed. He even left a cable on Mark’s truck so we could remove the VFD display board and operate as a held held device. A nice surprise! Dreisilker is very fortunate to have such a skilled and service minded technician on staff.
I want to thank you all – Dreisilker people from all of us for the very professional handling of our motor repair issue including the new motor installation. We were up and running yesterday and it looks like everything functions as supposed to. Thanks again and a great day to you all.
Please thank Dan for staying on top of that motor repair and driving it to our plant on Sunday. It is a pleasure working with a company that takes pride in their service for their customers.
I brought a 7.5 hp motor with flywheel and coupler to your repair shop. We have tried other motor repair shops to correct a chronic problem with this assembly. Zach and his team got my problem solved with some good,out of the box thinking.
Thanks again!
Just wanted to give feedback that the gear box went into the machine and is running.
This felt like a specialty item and you guys came through.
Please pass on our thanks to you and your team!
Thanks!
Amanda B. gives the absolute best customer service and is always a pleasure to do business with.
In situation when we had problem you and your field service technician present yourselves as high professionals with a great customer service. Flexibility, getting along with customer need, proficiency in large motors alignments and professionalism are attributes of your service. Dreisilker need to be proud to have such a members as you. We will continue to use you as our vendor and will warmly recommend you to our partners.
Thank you very much for excellent service provided.
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